Description

<p><b>Operations Management, 3rd Edition </b>provides a clear and accessible introduction to this important area of study, focusing on all key areas of operations in both manufacturing and service industries.</p> <p><b>Features:</b></p> <ul> <li>Focuses on the subject from a European perspective.</li> <li>Deals with the management of the creation of goods and the delivery of services to the customer.</li> <li>Covers the main areas of operations strategy, the design of operations system and the management of operations over time.</li> <li>Incorporates more strategic and international commentary.</li> <li>Includes a strategy link section consisting of a paragraph relating each chapter topic to operations strategy.</li> <li>Includes more end of chapter and quantitative exercises.</li> <li>Cases have been updated throughout and now include: Service including public sector, international, a mix of mini-cases and a longer case for each chapter.</li> <li>Accompanied by a comprehensive package of online learning support materials including: A robust testbank featuring 1500 questions, PowerPoint slides and a comprehensive instructor’s manual</li> </ul> <p><b>An interactive e-Book is included with every new copy of this text, featuring a wealth of embedded media, including: Animated worked examples, simulations, virtual tours, videos, flashcards and practice quizzes.</b></p>